Competencies
Employee Relations & Conflict Resolution
Ability to handle employee grievances, complaints, and workplace concerns professionally and fairly.
Strong conflict-resolution skills to mediate disputes and maintain a positive work environment.
HR Compliance & Legal Knowledge
Strong understanding of labor laws, company policies, and employee rights.
Ability to ensure company compliance with BPJS, Ministry of Manpower regulations, and workplace policies.
Communication & Interpersonal Skills
Excellent verbal and written communication skills to interact with employees, HRBPs, and external institutions.
Ability to communicate sensitive or complex HR matters clearly and tactfully.
Problem-Solving & Decision-Making
Analytical thinking to assess employee issues and recommend fair, compliant, and strategic solutions.
Ability to make decisions in a way that balances employee well-being with business needs.
HRIS & Payroll Management
Proficiency in HRIS platforms and payroll systems to manage employee data and compensation efficiently.
Attention to detail to ensure accuracy in payroll processing and benefits administration.
Confidentiality & Ethics
Strong integrity and ethical judgment in handling sensitive employee data, complaints, and disciplinary matters.
Commitment to maintaining confidentiality and professionalism in all HR-related interactions.
Employee Engagement & Well-Being Management
Ability to design and implement engagement programs that enhance employee motivation and satisfaction.
Creativity in planning team-building activities, wellness initiatives, and culture-building programs.
Adaptability & Multitasking
Ability to manage multiple HR responsibilities simultaneously, from administrative tasks to employee relations and engagement initiatives.
Flexibility to adapt to changing HR policies, company needs, and employee concerns.
Collaboration & Stakeholder Management
Ability to work closely with HRBPs, senior management, and external institutions (BPJS, Ministry of Manpower, etc.).
Strong relationship-building skills to foster trust with employees and internal teams.
Policy Development & Implementation
Competency in drafting, updating, and enforcing company policies.
Ensuring employees are aware of and understand workplace policies and procedures.
Qualifications & experience
Bachelor’s degree in Human Resources, Business Administration, or related field.
Minimum of 5 years of experience in HR, preferably in employee relations or engagement.
Strong understanding of labor laws and HR compliance requirements.
Experience managing HRIS and payroll systems.
Excellent problem-solving and interpersonal skills.
Strong written and verbal communication skills.
Ability to handle sensitive issues with confidentiality and professionalism.
Fluency in English both written and speaking
Key Performance Indicators & Conduct Requirements
% National Engagement Survey / Feedback Rate
SLA of inquiries and complaints handling
% Error rate in payroll
% satisfaction of national events
% participation of national events
% error rate in HR Administrative
% compliance rate of HR Department
% engagement event cost effectiveness
Number of national events
% Employee Relation Problem Solved and 0 legal implication